Harwansh Pratap Tiwari
I help enterprises modernize Jira, JSM, Confluence, Jira Align, and developer tooling ecosystems through cloud migration strategy, governance, AI-enabled automation, cost optimization, and scalable platform operating models.
I help organizations with platform health checks, Jira Data Center to Cloud strategy, Jira/JSM governance cleanup, Jira Align and SAFe tooling alignment, ITSM operating models, app rationalization, automation, and executive toolchain advisory.
Focus: Jira, JSM, Confluence, Jira Align, ScriptRunner, Forge, REST APIs, Rovo, Atlassian Intelligence, governance, and cost optimization.
I am open to senior roles where Atlassian architecture, cloud modernization, JSM/ITSM, Jira Align, DevEx tooling, and enterprise platform governance are business-critical.
Target roles: Atlassian Enterprise Architect, Cloud Architect, JSM / ITSM Solution Architect, Jira Align / SAFe Transformation Architect, Enterprise Toolchain Architect, DevEx Platform Lead, Platform Transformation Lead, Atlassian Practice Lead.
Users in the largest Atlassian environment architected/administered across enterprise Jira, Confluence, JSM, and Jira Align.
Users on current global Atlassian platform scale across Jira, Confluence, JSM, automation, and governance workstreams.
DC to Cloud / Server to Data Center migrations with validation, stakeholder coordination, and post-migration stabilization.
Delivered through Marketplace app rationalization, license utilization reviews, custom-build opportunities, and vendor spend optimization.
Across 2.5 years operating mission-critical Jira Data Center with maintenance governance, HA/DR, and upgrade strategy.
Platform engineering team led and mentored across operations, support, automation, governance, and stakeholder delivery.
Governance and standardization at enterprise scale across project configuration, workflows, permissions, and operating models.
Enterprise Jira, Confluence, JSM, Jira Align, and developer tooling experience across Fortune 500 environments.
I am an Atlassian Enterprise Architect and Platform Transformation Advisor with 9+ years of experience designing, scaling, and governing development tooling ecosystems.
Based in Bengaluru, I currently lead platform engineering at 3M, supporting 10,000+ global users across Jira, Confluence, Jira Align, JSM, automation, and platform governance.
My work spans Jira, JSM, Confluence, Jira Align, Atlassian Cloud strategy, HA/DR, AI-assisted automation, Forge extensibility, cost optimization, and operating models for mission-critical engineering platforms.
I am also a Doctor of Business Administration candidate at Golden Gate University, focused on business analytics, financial planning, and decision-making research.
I take on a limited number of consulting engagements alongside my enterprise role — which means every project gets genuine, undivided attention. My hands-on platform ownership at 10,000+ user scale gives me current, real-world context that most consultants lack. I am transparent about availability upfront and only engage on projects where I can commit the attention they deserve. Initial enquiries are treated in confidence.
Most teams only notice platforms when they fail.
At enterprise scale, Jira and Confluence are not just tools — they become operating systems for planning, delivery, governance, and collaboration. My work as an Atlassian consultant focuses on making these platforms reliable, cost-efficient, and simple enough for teams to move fast without losing control. Fewer incidents, lower platform costs, faster team onboarding, and a governance model that scales without constant firefighting.
For enterprises that need practical architecture judgment across Jira, JSM, Confluence, Jira Align, Atlassian Cloud, app ecosystems, automation, and operating models.
Most Atlassian consultants have implemented Jira for many clients. I have owned it for 10,000+ users at a Fortune 500 company, managed HA/DR, absorbed the governance failures, and built what actually works. That is a different kind of knowledge.
I review your Jira, JSM, Confluence, and Atlassian ecosystem across configuration, workflows, custom fields, permissions, automation, apps, integrations, performance, and governance.
Output: practical improvement roadmap with quick wins, risks, and long-term architecture recommendations.
I help enterprises assess Jira Data Center / Server readiness for Cloud migration, including app inventory, configuration complexity, permission models, data cleanup, dependencies, risks, and phased planning.
Output: migration readiness report, cleanup plan, app assessment, and migration roadmap.
I design scalable Jira Service Management operating models covering request types, service catalog, SLAs, queues, approvals, Assets/CMDB, incident, change, problem, and enterprise service workflows.
Output: service model, workflow design, SLA model, and governance recommendations.
I help align Jira Software and Jira Align for SAFe-based planning, portfolio visibility, PI structures, teams, programs, objectives, and executive reporting.
Output: aligned planning model, integration guidance, and reporting recommendations.
I design and build automation using ScriptRunner, Groovy, REST APIs, Forge, webhooks, Jira Automation, GitHub/GitLab/Jenkins integrations, and CI/CD-driven workflows.
Output: working automation, documentation, and handover.
I help teams explore practical AI use cases across Atlassian platforms, including Rovo agents, Atlassian Intelligence, AI-assisted ticket triage, knowledge discovery, workflow summarization, automation guardrails, and enterprise AI governance.
Output: AI use-case map, guardrails, and implementation roadmap.
I review Marketplace apps, license utilization, redundant functionality, custom-build opportunities, and vendor spend to identify savings without hurting business-critical workflows.
Output: savings analysis and app rationalization roadmap.
Best for: companies struggling with Jira complexity, performance, or governance.
Duration: 1-2 weeks · Output: assessment report, risk list, quick wins, architecture roadmap
Best for: companies planning Jira / Confluence / JSM Cloud migration.
Duration: 2-4 weeks · Output: migration readiness report, app assessment, cleanup plan, migration roadmap
Best for: teams implementing or improving Jira Service Management.
Duration: 1-3 workshops · Output: service model, workflow design, SLA model, governance recommendations
Best for: teams needing ScriptRunner, REST API, Forge, or CI/CD automation.
Duration: project-based · Output: working automation, documentation, handover
Best for: enterprises needing ongoing Atlassian architecture guidance.
Duration: monthly · Output: roadmap advisory, architecture review, stakeholder guidance, governance support
Interested in working together?
Start a ConversationAll services are delivered by Harwansh Pratap Tiwari as an independent consultant, not as an Atlassian Solution Partner or channel partner. Engagement outcomes depend on agreed scope, client environment, and cooperation. Past results described on this site reflect prior employment roles and are not guarantees of consulting outcomes. Currently accepting a limited number of new engagements.
Problem: high Marketplace app spend and overlapping functionality.
Action: rationalized apps, replaced a paid plugin with a ScriptRunner custom solution, and reviewed license usage.
Result: $109K+ annual savings.
Problem: enterprise Jira platform supporting 10,000+ global users needed reliability and control.
Action: operated a 4-node cluster, maintenance governance, performance tuning, HA/DR, and upgrade strategy.
Result: 0 SLA breaches across 2.5 years.
Problem: enterprise projects needed migration across Data Center and Cloud environments.
Action: planned configuration mapping, data migration, validation, stakeholder coordination, and stabilization.
Result: 200+ projects migrated with zero data loss.
Problem: enterprise agile teams needed portfolio visibility and planning alignment.
Action: configured Jira Align programs, teams, objectives, PI structures, and Jira bi-directional integration.
Result: portfolio visibility across 100+ agile teams.
Atlassian Enterprise Architect · Atlassian Cloud Architect · JSM / ITSM Solution Architect · Jira Align / SAFe Transformation Architect · Enterprise Toolchain Architect · DevEx Platform Lead · Platform Transformation Lead · Atlassian Practice Lead
For hiring managers, HR, and executive search teams evaluating senior Atlassian architecture, cloud transformation, ITSM, DevEx platform, or practice leadership roles.
Lead enterprise platform engineering for 10,000+ global users across Jira, Confluence, Jira Align, JSM, and related development tooling.
Owned L3 administration for Jira, Confluence, and Bitbucket for 2,000+ users. Built REST API and scripting frameworks for provisioning, maintenance, and CI/CD integration.
Advanced Jira and Jira Align administration for 45,000+ users. Implemented SAFe portfolio-level planning across 100+ teams and led Server to Data Center migrations.
Supported Jira and Confluence across 1,500+ users, configured workflows and permission schemes, managed plugins, and built dashboards for engineering visibility.
Managed onboarding, access provisioning, SLA adherence, and foundational Atlassian platform operations for 500+ users.
I write about enterprise Atlassian platform engineering, Jira governance, workflow simplification, cost optimization, and the shift from tool administration to platform architecture.
A practical breakdown of how plugin rationalization, build-vs-buy decisions, automation, and platform governance helped reduce Atlassian ecosystem costs without cutting users.
Why enterprise Jira ownership must evolve from reactive administration to platform architecture, system design, governance, scalability, and business impact.
A governance-focused article on why excessive team-level customization creates complexity, inconsistency, reporting issues, and operational drag at enterprise scale.
Why many Jira problems are decision-making and governance problems, not feature gaps — and how better platform decisions improve outcomes.
A practical look at workflow complexity, process drag, and why simpler Jira designs often improve delivery speed and user adoption.
An article on hidden Jira friction, platform bloat, configuration debt, and the small inefficiencies that reduce team productivity over time.
Facing similar Jira, Confluence, or Atlassian platform challenges?
I help enterprises simplify governance, reduce platform cost, improve performance, and scale Atlassian ecosystems with confidence.
Golden Gate University
Research Focus: A Framework for Financial Goal Planning and Investment Decision-Making among Young Middle-Class Salary Earners in India.
Electronics & Communications Engineering · Rajiv Gandhi Prodyogiki Vishwavidyalaya
Whether you're scoping a consulting project, planning Atlassian Cloud migration, improving JSM/ITSM, rationalizing apps and cost, or hiring for a senior platform architecture role — I'd be glad to hear from you. Available for remote consulting globally and in-person in Bengaluru.